Support

Usage question?

Ask a question on Atlassian Community, a forum for all Atlassian product related questions. The ASK Software Team (and our power users) monitor Atlassian Community and respond promptly to user queries.


Requests made via Atlassian Community will be responded to on a best-effort basis.


Need support?

Create Support Request


Submit a product support request through our JIRA Service Desk. Details on our response times can be found on Service Level Agreement.

To allow for quicker and more accurate responses please include as much information as possible on the initial request, including:

  1. The version of the add-on
  2. The version of the Atlassian product
  3. The web browser and version you are using
  4. Steps to recreate, including examples. Screenshots may help too

Our business hours are Monday through Friday from 9am to 5pm Central European (Summer) Time.
We are closed on major holidays. To see our business hours in your timezone check timeanddate.com.