Support

Need support?

Create Support Request


Submit a product support request through our JIRA Service Desk. Details on our response times can be found in the Service Level Agreement.

To allow for quicker and more accurate responses please include as much information as possible on the initial request, including:

  1. The version of the add-on

  2. The version of the Atlassian product

  3. The web browser and version you are using

  4. Steps to recreate, including examples. Screenshots may help too

Our business hours are Monday through Friday from 9 am to 5 pm Central European (Summer) Time.
We are closed on major holidays. To see our business hours in your timezone check timeanddate.com.

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